STORE POLICIES

ORDER PROCESSING

Orders and shipments all orders are processed within 48 business hours after purchase. Once the order is processed, the shipping guide is made and the tracking number is provided to the customer since the order is packaged.

 

DELIVERY TIME

The estimated delivery time is 7 to 10 business days, this is not guaranteed as problems outside Kuerno may arise.

 

SHIPPING COST

The shipping cost is fixed price of $ 200 mxn orders are only made within the Mexican Republic, if your order exceeds $ 6,600 mxn the shipping is free.

 

POLICIES

1. It is the customer's responsibility to follow up on the order, in case there is an error in the address and the order is returned, the shipping process is done again confirming the address.

2. Incorrect or damaged items because our products are unique handmade pieces, color, accessories, feathers and extra details, may vary in each item.

3. Each purchase made is final sale, once payment is received, there are no cancellations.

4. Returns are only received on damaged products by notifying the product within the first 36 hours of receiving the product and providing photographic evidence.

5. Kuerno is not responsible for secondary damages caused with time and use, please read the product care.